I just placed my order. When will it ship?
We pride ourselves on shipping quickly and efficiently. Please allow 24-48 hours (1-2 business days) for us to process and ship your orders. An email tracking number will be sent out the day that your order ships. Please use that to track your order and be sure to contact us if you have any questions or concerns.
(US Orders) What is typical time in transit?
All standard domestic orders are sent via USPS Priority Mail. The normal time for a package to get to your shipping address is 2-3 days, depending on location, weather, and weekends.
What if I need my order ASAP?
If you need your order quickly, just choose an expedited shipping method. All expedited shipment orders (Next Day Air, 2nd Day Air, 3 Day Select) ship out the same day they are placed, Monday-Friday, as long as the order is placed by 3:00 pm central time. Please remember that these time frames DO NOT include Saturdays, Sundays, or Holidays. For example, if a package is shipped out Next Day Air on Friday, it will be delivered the following Monday.
How can I qualify for Free Shipping?
We offer Free Shipping on US orders totaling $75 or more!* Just be sure to choose Free Shipping from the drop down box of shipping options. As long as your order totals $75.00 or more after any discounts and it is shipping to a US address, we will ship your order out at no charge! Free Shipping applies only to (USPS Priority Mail) methods and does not include expedited shipping. *Does not apply to wholesale or international orders.
International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.FedEx International Economy
6 - 10 Business Days Once ShippedUSPS PRIORITY International Shipping
6-10 business daysUSPS EXPRESS International Shipping
3-5 business days*Excludes 1-2 Business days for processing
(We are not held responsible for any delays caused by destination country's customs clearance processes.)
How can I check my shipping rates?
Charges are based on the exact weight of your order, so you can check the shipping rates at any time that you have items in your cart. Please note that we DO NOT add additional handling fees.
What if I have other questions not answered here?
If you have any other questions or problems concerning our shipping policy, please feel free to call us at: 718-844-7187 or email: firstname.lastname@example.org.